1. Introduction
Welcome to Magnivio Concepts. These Terms and Conditions govern your use of our website and personal shopping services. By accessing our website or placing an order with us, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services.
2. Nature of Our Services
Magnivio Concepts provides personal shopping and product sourcing services locally and internationally. We act as a sourcing and purchasing agent on behalf of our clients.
We do not manufacture the products listed unless explicitly stated.
3. Orders and Acceptance
- All orders are subject to availability and confirmation of payment.
- We reserve the right to refuse or cancel any order at our discretion.
- Orders are only processed after full payment has been received unless otherwise agreed in writing.
4. Pricing
- All prices are listed in the applicable currency stated on the website.
- Prices may change without prior notice.
- While we strive for accuracy, pricing errors may occur. If an error is identified, we will notify you before proceeding with the order.
Additional charges such as shipping, customs duties, or clearance fees (for international orders) may apply and will be communicated where applicable.
5. Payments
We require full payment before processing orders.
Accepted payment methods will be listed on the website. Magnivio Concepts is not responsible for delays caused by payment processors or financial institutions.
6. Delivery and Shipping
- Delivery timelines vary depending on product location and availability.
- Estimated delivery times are not guaranteed.
- We are not liable for delays caused by logistics providers, customs clearance, or unforeseen circumstances.
- Risk of loss transfers to the customer once the item has been dispatched or delivered to the provided address.
7. Returns and Refunds
Returns are only accepted under the following conditions:
- Wrong item delivered
- Item delivered damaged
- Item significantly different from what was ordered
Return requests must be made within 48 hours of delivery.
Refunds (if approved) will be processed within 5–10 business days after inspection of the returned item.
Shipping fees are non-refundable unless the error was caused by us.
Custom-sourced or specially requested items may not be eligible for returns unless defective.
8. Product Representation
We make reasonable efforts to display product descriptions and images accurately. However:
- Colors may vary due to lighting and screen settings.
- Minor variations may occur from suppliers.
Magnivio Concepts is not liable for slight differences in product appearance.
9. Customer Responsibilities
By using our services, you agree to:
- Provide accurate information
- Ensure delivery details are correct
- Respond promptly when clarification is required
We are not responsible for failed deliveries due to incorrect information provided by the customer.
10. Intellectual Property
All website content including text, logos, graphics, and branding materials belong to Magnivio Concepts and may not be copied, reproduced, or used without written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Magnivio Concepts shall not be liable for:
- Indirect or consequential losses
- Delays caused by third parties
- Losses resulting from misuse of products
Our total liability shall not exceed the amount paid for the product or service in question.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
13. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.